Terms of Use

Sales Tax 
XTC-Hair.com is required to collect a 8% NYS sales tax on all orders shipped with a delivery address in the state of New York.   

Shipping Information 
Shipping charges are determined based on the total amount and weight of your order. These rates will be determined upon the submission of your order and sent to you to approve in your confirmation email. This will result in two separate charges. These rates apply only to orders shipped via ground shipping within the 48 contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. Shipments to Hawaii and Alaska, APO/FPO addresses, Puerto Rico, and Canada will incur higher charges. 

XTC Hair Rejuvenation Systems
10 Century Hill Drive
Latham, NY 12110 USA

Returns and Exchange Policy 
Xtreme Total Care is dedicated to customer satisfaction. All products from Xtreme Total Care come with our promise of truthful answers to your questions, not false promises. We give you the best product or products for your individual needs not one product fits all. Just like your doctor you’re evaluated, and products are added and/or subtracted, based on your response, budget and individual goals (thinning hair), etc. Our return policy is like that of your doctor (which we are not) and we generally don’t accept returns. If you are not satisfied with the results you are seeing, just call and our professional staff can adjust your thinning hair solution as we are committed to having happy customers. In some cases, we may at our discretion take back unopened products or make exchanges.

Venue: You agree by using this website and by placing any transactions on this website that every transaction or contract done with XTC are governed under the law of New York State, Town of Colonie, County of Albany and any disputes must be resolved and enforced in this judicial jurisdiction. Both parties agree that this Agreement is binding in the United States and all foreign countries. XTC may alternatively choose arbitration. The proceedings shall be conducted in English and the site of the arbitration shall be Albany, County, Town of Colonie, New York. The arbitrator(s) shall be a member in good standing of New York State Bar Association. 

Indemnification: You agree by using this website and by placing any transactions on this website that you shall defend, indemnify and hold Seller harmless from and against any and all claims, liabilities, and expenses whatsoever, including without limitation all claims, damages, judgments, awards, settlements, investigations, costs and reasonable attorneys’ fees (collectively, “Claims”) which Seller may incur or become obligated to pay arising out of or resulting from the breach by Reseller , warranties, covenants, obligations, agreements or duties under this Agreement.

All locations are independently owned and operated, and Xtreme Total Care and its companies are not responsible for their actions.

All information deemed reliable but not guaranteed. All products are subject to prior sale, change, price change or withdrawal. Neither Xtreme Total Care or information provider(s) for this site shall be responsible for any typographical errors, misinformation, misprints and shall be held totally harmless. Products their descriptions and information are provided for consumers personal, non-commercial use and may not be used for any purpose other than to identify prospective products or services which are non-medical, consumers may be interested in purchasing. Information on this site was occasional. 

If you have any questions regarding our policies, contact us at sales@xtc-hair.com or at Toll Free: 877-982-4424 Direct: 518-250-4083

Further Laser Disclaimer

All lasers sold or shown on this site are for cosmetic use only and are not medical devices and are not sold as anything but cosmetic devices for which we make no claim. These cosmetic lasers are not intended to diagnose, treat, cure, mitigate or prevent any disease or illness, including thinning hair in any way. No product or laser on this site has been tested or approved for use on minors or persons under the age of 18. All products and lasers sold on this site are not intended for use on minors or persons under the age of 18.
Further Hair Regrowth and Stopping Thinning Hair Disclaimer
All Xtreme Total Care clinics, Signature and Retail Salons offer thinning hair solutions program and laser thinning hair programs that can include Rogaine, generic 5% Minoxidil, and the HairMax Laser comb, etc., each proven to regrow in certain cases. All mentions of hair growth, stopping thinning hair and anything other than changing the appearance of hair to appear fuller, thicker and healthier looking are related only to the programs that include those products. All other products’ are cosmetic and do not claim to re-grow hair and stop thinning hair. To be clear it does not matter how effective or for that matter ineffective a product is if it not cleared as a medical device (like the MEP-90 and Hairmax Lasercomb,(30+ others) or FDA approved like 5% Minoxidil or Propecia®) it is cosmetic and we don’t and no one can claim it can change the body and is not intended to diagnose, treat, cure, mitigate or prevent any disease or illness.

Secure Orders Online 

Orders placed on XTC-Hair.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption. 

Privacy Policy 
When you purchase or order a product from XTC-Hair.com, or register on our website to receive catalogs, we will ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information. We will also maintain a record of your product purchases. In addition, we may need to contact you via phone or email to address questions or issues specific to your order. This information will be used to make our future marketing efforts more efficient. If you have further questions, please email us at sales@xtc-hair.com