Shipping & Returns

XTC Hair Rejuvenation Systems

10 Century Hill Drive
Latham, NY 12110 USA

Shipping Information 
Shipping charges are determined based on the total amount and weight of your order. These rates will be determined upon the submission of your order and sent to you to approve in your confirmation email. This will result in two separate charges. These rates apply only to orders shipped via ground shipping within the 48 contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. Shipments to Hawaii and Alaska, APO/FPO addresses, Puerto Rico, and Canada will incur higher charges. 

Returns and Exchange Policy 
Xtreme Total Care is dedicated to customer satisfaction. All products from Xtreme Total Care come with our promise of truthful answers to your questions, not false promises. We give you the best product or products for your individual needs not one product fits all. Just like your doctor you’re evaluated, and products are added and/or subtracted, based on your response, budget and individual goals (thinning hair), etc. Our return policy is like that of your doctor (which we are not) and we generally don’t accept returns. If you are not satisfied with the results you are seeing, just call and our professional staff can adjust your thinning hair solution as we are committed to having happy customers. In some cases, we may at our discretion take back unopened products or make exchanges.

All locations are independently owned and operated, and Xtreme Total Care and its companies are not responsible for their actions.

All information deemed reliable but not guaranteed. All products are subject to prior sale, change, price change or withdrawal. Neither Xtreme Total Care or information provider(s) for this site shall be responsible for any typographical errors, misinformation, misprints and shall be held totally harmless. Products their descriptions and information are provided for consumers personal, non-commercial use and may not be used for any purpose other than to identify prospective products or services which are non-medical, consumers may be interested in purchasing. Information on this site was occasional. 

If you have any questions regarding our policies, contact us at sales@xtc-hair.com or at Toll Free: 877-982-4424 Direct: 518-250-4083

Secure Orders Online 

Orders placed on XTC-Hair.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption. 


Privacy Policy 
When you purchase or order a product from XTC-Hair.com, or register on our website to receive catalogs, we will ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information. We will also maintain a record of your product purchases. In addition, we may need to contact you via phone or email to address questions or issues specific to your order. This information will be used to make our future marketing efforts more efficient. If you have further questions, please email us at sales@xtc-hair.com